Shipping policy

Shipping Policy — iWorkIT (Pty) Ltd

Last updated: (15/10/20250

At iWorkIT (Pty) Ltd, we aim to provide reliable and fast delivery of your IT equipment, parts, and accessories. This Shipping Policy explains how we handle shipping, delivery times, costs, and liability.

1. Delivery Areas

We currently ship to South Africa only.
For local delivery in Durban, we may offer same-day or next-day delivery depending on location and order size.
For other regions, delivery times may vary as indicated below.

2. Shipping Methods

We use trusted couriers to ensure safe delivery:

  • Courier Guy

  • PostNet / local courier services

You will receive a tracking number once your order has been dispatched.

3. Delivery Timeframes

  • Local Durban delivery: 1–3 business days

  • National delivery (other South African cities): 3–7 business days

  • Special orders or bulk shipments: Delivery time will be confirmed upon order

Delivery times are estimates only. iWorkIT (Pty) Ltd is not responsible for delays caused by couriers, customs, traffic, or force majeure events.

4. Shipping Costs

  • Shipping costs are calculated at checkout based on weight, size, and destination.

  • Free shipping promotions may be offered for qualifying orders — these will be clearly indicated at checkout.

  • Local delivery fees may vary depending on distance from our Durban office.

5. Order Processing

  • Orders are processed once full payment is confirmed.

  • Processing time is typically 1 business day (excluding weekends and public holidays).

  • You will receive an email or WhatsApp confirmation with order details and tracking information once dispatched.

6. Risk and Title

  • Risk of loss or damage transfers to the customer once the parcel is handed to the courier.

  • Ownership of goods remains with iWorkIT (Pty) Ltd until full payment is received (if applicable for lay-bys or unpaid orders).

7. Lost or Damaged Parcels

  • Customers must inspect deliveries upon receipt.

  • Any damaged or missing items must be reported within 24 hours of delivery.

  • We will assist with courier claims and arrange a replacement or refund where applicable.

8. International Orders

  • Currently, iWorkIT (Pty) Ltd does not ship outside South Africa.