Refund policy

Return and Refund Policy — iWorkIT (Pty) Ltd

Last updated: (insert date)

At iWorkIT (Pty) Ltd, we value your satisfaction and comply fully with the Consumer Protection Act (Act 68 of 2008). This policy outlines your rights and our obligations regarding returns, refunds, and exchanges for products purchased from our online store.

 1. General Conditions for Returns

  • You may return a product within 7 days of receiving it if:

    • The product is defective, damaged, or not as described.

    • You received the wrong item.

    • The product was not suitable for its intended purpose, as described.

  • To qualify for a return, items must be:

    • In their original packaging (where possible).

    • With all accessories, manuals, and components included.

    • Accompanied by proof of purchase (order number or receipt).

 2. Change of Mind / Incorrect Order

  • If you wish to return a product because you no longer want it or ordered incorrectly, you may do so within 7 days of delivery.

  • The product must be unused and in resaleable condition.

  • Return shipping costs will be your responsibility.

  • Refunds will be issued excluding delivery fees once the item has been inspected and approved.

 3. Defective, Damaged or Incorrect Products

If a product is faulty, damaged, or not as advertised, we will:

  • Replace the item at no additional cost, or

  • Offer a full refund, including delivery costs, once the product has been returned and inspected.

You must notify us within 7 days of receiving your order, providing:

  • A clear description of the issue, and

  • Photos or videos of the product and packaging (where applicable).

4. Refurbished or Used Equipment

Refurbished products are thoroughly tested and verified for performance.

  • These items may show minor cosmetic wear but remain fully functional.

  • Refurbished products carry a limited warranty (specified per product).

  • Returns for refurbished goods are only accepted for functional defects, not cosmetic imperfections.

 5. Refund Process

Once your return is received and inspected:

  • We’ll notify you via email or WhatsApp that we’ve received your item.

  • If approved, your refund will be processed within 7–10 business days to your original payment method.

  • If rejected, we’ll return the item to you with an explanation.

 6. How to Request a Return

Please contact our support team before sending any items back.

 Email: support@iworkit.co.za
 WhatsApp: +27 84 252 2979
 63 Dale Rd, Manor Gardens, Durban, 4001

We’ll guide you through the return or exchange process.

 7. Legal Rights

This policy is in accordance with the Consumer Protection Act (Act 68 of 2008), which ensures fair business practices and consumer rights in South Africa.

✅ Summary

  • 7-day return window (unless otherwise stated)

  • Refund or replacement for defective/damaged items

  • Buyer covers return shipping for change-of-mind returns

  • Refunds processed after inspection